Last updated: January 2025
This privacy policy explains how Horsham Roofing Experts ("we", "us", "our") collects, uses and protects personal information when you use our website at roofershorsham.co.uk or contact us by phone or email. We are committed to protecting your privacy and handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
Horsham Roofing Experts is a roofing contractor based in Horsham, West Sussex. Our website address is roofershorsham.co.uk. You can contact us at:
- Phone: 0140 358 1272
- Email: [email protected]
- Address: Horsham, West Sussex, RH12
What Information We Collect
Information You Provide Directly
When you contact us by phone, email or through our contact form, we may collect:
- Your name
- Your phone number
- Your email address
- Your property address
- Details of the roofing work you require
Information Collected Automatically
When you visit our website, we may automatically collect certain technical information, including your IP address, browser type, the pages you visit and the time and date of your visit. This information is used to help us understand how our website is used and to improve it.
How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide quotes for roofing work
- Arrange and carry out roofing surveys and jobs
- Send you information about your job, including quotes, invoices and guarantee documents
- Contact you about follow-up work where relevant
- Improve our website and services
We will only contact you for marketing purposes (for example, to let you know about seasonal maintenance reminders) if you have given us your consent to do so. You can withdraw this consent at any time by contacting us.
Our Legal Basis for Processing Your Data
We process your personal data on the following legal bases:
- Contract performance — when processing is necessary to carry out roofing work you have asked us to do
- Legitimate interests — to respond to enquiries and operate our business
- Consent — where you have given us specific consent, such as for marketing communications
- Legal obligation — where we are required to process data to comply with the law
How We Share Your Information
We do not sell, trade or rent your personal information to third parties. We may share your information with:
- Service providers — for example, our call tracking provider (CallRail) which processes call data on our behalf. These providers are bound by data processing agreements and may only use your data to provide services to us.
- Legal authorities — if we are required to do so by law or in response to a valid legal request.
Call Recording
Calls to our business number may be recorded for quality and training purposes. If you call us, you will be informed at the start of the call if it is being recorded. Recordings are stored securely and are only accessible to authorised members of our team.
How Long We Keep Your Data
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting or reporting requirements. For customers, we typically retain job records for six years to comply with HMRC requirements. Enquiry records from contacts who did not proceed to a job are retained for up to 12 months.
Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
- Right of access — you can request a copy of the personal data we hold about you
- Right to rectification — you can ask us to correct inaccurate or incomplete data
- Right to erasure — you can ask us to delete your data in certain circumstances
- Right to restrict processing — you can ask us to limit how we use your data
- Right to data portability — you can ask us to provide your data in a portable format
- Right to object — you can object to processing based on legitimate interests or for direct marketing
To exercise any of these rights, please contact us at [email protected] or by phone on 0140 358 1272. We will respond to your request within one month.
Cookies
Our website may use cookies — small text files stored on your device — to help us understand how the site is used and to improve your experience. We use:
- Strictly necessary cookies — required for the website to function correctly
- Analytics cookies — to help us understand how visitors use the site (if analytics is enabled)
You can control cookies through your browser settings. Disabling cookies may affect the functionality of some features of our website.
Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss or misuse. Our website uses HTTPS encryption. However, no method of transmission over the internet is completely secure and we cannot guarantee absolute security.
Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "last updated" date. We encourage you to check this page periodically.
Complaints
If you have concerns about how we handle your personal data, please contact us in the first instance. If you remain unsatisfied, you have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk or by calling 0303 123 1113.
Contact Us
For any questions about this privacy policy or your personal data, please contact us:
- Email: [email protected]
- Phone: 0140 358 1272
- Address: Horsham Roofing Experts, Horsham, West Sussex, RH12