Storm damage, sudden leaks, missing tiles or structural concerns — we're available around the clock across Horsham and West Sussex. Call now for immediate help.
In a live leak, speed matters more than anything on this page - call first, read later. This is what happens when you do.
When it is not the answer: If the drip is historic staining rather than active water, it is urgent-but-not-emergency - a booked repair within days costs less than a night call-out and fixes it just as well. Read the full guide.
Horsham's Low Weald position means the town sits below the treeline of St Leonard's Forest, and in autumn and winter, south-westerly storms channel through the Weald with enough force to dislodge tiles, strip ridge sections and bend lead flashings on properties that have stood for a century or more. We see the same weather damage patterns repeat every year across Roffey, the town centre and Broadbridge Heath.
When you call us in an emergency, you speak to someone who can actually attend — not a call centre. We carry tarpaulins, ridge tiles, slates, lead and EPDM on our vans to make your property weathertight in a single visit. A temporary repair buys time for proper assessment once conditions improve.
For insurance purposes, we can provide a written report of the damage found and work carried out. Keep photographs of any damage yourself before we arrive — this supports any claim you make.
⚡ Call Now: 0140 358 1272Real person, day or night. We triage on the phone: is it safe, is water spreading, what can you do right now.
Tarpaulin, temporary battening, water diverted - the property watertight and safe, photographed for your insurer.
What failed, why, and what the permanent repair needs - in writing with photos, ABI-friendly for storm claims.
Booked promptly in daylight and decent weather - emergency make-safe first, proper repair second is how it should be done.
| Job | Typical duration |
|---|---|
| Phone triage | Immediate |
| Make-safe attendance | Same day, typically within 2 hours |
| Temporary weatherproofing | 1-2 hours on site |
| Permanent repair follow-up | Booked within days |
Storm-force winds can delay ladder work for safety - if we cannot get up safely, we mitigate from inside until the wind drops. Honest, and safer for everyone.
Make-safe runs off ladders and towers; the permanent repair is quoted with whatever access it properly needs. Scaffold is specified for: the permanent repair where the damage is extensive - never the make-safe, which is about speed - always itemised in your written quote, never a hidden extra, and we arrange it.
The Causeway and Denne Road conservation streets take footway scaffold licences with conservation conditions, while the Victorian terraces off Park Street and New Street often need rear-lane tower access rather than front scaffold. Pavement scaffold and skip permits go through Horsham District Council; allow a few working days on streets like The Causeway, East Street, Park Street where space is tight.
| Job | Typical range | Notes |
|---|---|---|
| Emergency make-safe visit | £150-£350 | Day rate band, incl. materials |
| Out-of-hours attendance | £250-£450 | Genuine 24/7 |
| Tarpaulin & batten weatherproof | Included | Part of make-safe |
| Storm damage permanent repair | £200-£900 | Quoted after make-safe |
| Insurance documentation | Free | Photos + written report |
Worked example: Storm-lifted flashing on a North Heath semi at 9pm: attended within 90 minutes, dressed and sealed temporarily, permanent Code 4 renewal three days later - £280 call-out plus £380 repair.
Make-safe payable on the visit; the permanent repair is quoted separately with no obligation. All documented for insurance claims at no charge.
Covering RH12, RH13 and surrounding postcodes.
Make-safe work is guaranteed to hold until the permanent repair; the permanent repair then carries the full 10-year workmanship guarantee.
If a fault appears in covered work, we come back and put it right. No quibbling, no re-charge.
A make-safe visit is fast and focused - expect a tarp or battened sheet visible on the roof until the permanent repair, which we book as fast as weather allows. You do not need to stay home for external work - we just need power and access agreed in advance.
Emergencies are weather - we work in rain to make safe, but permanent repairs wait for conditions that let the work last. Horsham sits in the damp Low Weald, so autumn drying times run slow and moss pressure is constant on north pitches.
High winds strip tiles, crack ridges and bend lead on properties across Horsham every winter. We carry stock for same-day repair.
Water entering your property is a priority. We'll make the area watertight on arrival and identify the root cause.
Sagging roof sections, fractured rafters or collapsed felt all require immediate attention to prevent further damage.
We provide written damage assessments to support insurance claims, with photographs and a clear account of work completed.
"Tree came down in the January storm and took half our porch roof with it. Called at 10pm and had someone here by midnight. Made it safe that night, came back the next day to fix it properly."
"Storm stripped about 20 tiles off our Victorian terrace on the Sunday of a bank holiday. They picked up immediately and were here within three hours. Can't fault the response."
"Water was pouring through our kitchen ceiling during the storm in February. They arrived, identified a failed valley and made it watertight the same afternoon. Brilliant service under pressure."
We aim to attend Horsham roofing emergencies within 2–4 hours, day or night, to make the roof safe. Storm damage clusters — when a gale comes through, many properties are hit at once — so calling promptly gets you into the queue before demand peaks. We carry make-safe materials on the first visit to stop water getting in immediately, then return for the permanent repair once conditions allow. There’s no call-out fee. For storm-specific damage, see our storm damage page.
An active leak letting water into the property, storm damage that’s exposed the roof, tiles or a chimney stack that have come loose and could fall, or any situation where the building or people are at risk. These need same-day make-safe to stop the damage escalating — water tracking into ceilings and insulation, or falling masonry becoming a safety hazard. A single slipped tile with no water getting in usually isn’t an emergency and can wait for a normal appointment. If you’re unsure, call and describe it — we’ll tell you honestly whether it needs urgent attention. Our guide to what to do if your roof is leaking helps in the meantime.
Yes — that’s the purpose of an emergency call-out. We carry make-safe materials — tarpaulins, temporary fixings, sealing materials — to stop water getting in on the first visit, before conditions or daylight allow a full permanent repair. Stopping the ingress immediately is what protects your ceilings, insulation and belongings, which is where storm costs really mount up. The permanent repair is then quoted and scheduled once the roof is safe and the full extent is visible. Fast, effective make-safe is the whole point of calling us out urgently.
There’s no call-out fee, and we don’t inflate prices because it’s urgent. You pay for the make-safe labour and materials needed to stop the water getting in, and the permanent repair is quoted separately and transparently once the roof is safe. Some firms exploit emergencies with premium ‘out-of-hours’ rates and cash demands — that’s not how we work. Splitting make-safe from the permanent repair is also cleaner for insurance, since the make-safe is an urgent mitigation cost. We put both in writing so there are no surprises.
Yes — for active leaks and situations where water is entering the property or the structure is at risk, we attend day or night, weekends included. Night make-safe is about stopping the damage escalating: sheeting over, securing loose elements and halting water ingress until daylight and safe conditions allow a proper assessment and permanent repair. Fast make-safe protects your ceilings, insulation and belongings. Roofing emergencies don’t keep office hours, and neither does our emergency line — call whenever the problem arises.
Yes — where the emergency involves storm or accidental damage, we provide a written report with photographs, attributing each item of damage to the event or to pre-existing wear, which is exactly what insurers need to accept a claim. We can also point you to the Met Office wind data for the date, which evidences the gust speeds insurers use to define a storm (typically 47–55mph or more). Clear documentation is often the difference between a claim paid and refused. Our guide to insurance and roof damage explains what assessors look for.